Contact Our Team
Whether you have a question, a suggestion, or need to report an issue, we're here to help. Please email our dedicated support team for assistance.
For faster assistance, please include your registered phone number, the email associated with your account, and any relevant ad IDs or usernames.
User Safety Guidelines
Your safety is paramount. Follow these tips for a secure buying and selling experience:
- Meet in Public: Always arrange to meet in a well-lit, public place, like a coffee shop or a police station's designated "Safe Trade Zone."
- Bring a Friend: If possible, don't go alone. Tell someone where you are going and when you expect to be back.
- Inspect Before Paying: Thoroughly inspect the item and ensure it matches the description before exchanging any money. For high-value items, consider getting them professionally authenticated.
- Use Cash or Secure Payments: For in-person transactions, cash is often safest. Avoid wire transfers, gift cards, or services that are not reversible. Never share personal financial information.
- Trust Your Instincts: If a deal seems too good to be true or a user's behavior feels suspicious, walk away. Never feel pressured to complete a transaction.
Frequently Asked Questions (FAQ)
Why is phone number authentication mandatory?
We require phone number verification to create a trusted and accountable community. This essential security measure helps us:
- Deter Scammers and Spammers: It raises the barrier for creating fake accounts for malicious purposes.
- Protect User Privacy: It ensures that only verified individuals can access sensitive features like direct chat, protecting users from harassment and abuse.
- Provide Accountability: Linking activity to a verified account significantly reduces harmful behavior and allows us to take effective action against policy violators.
How does Zruri work?
Zruri is a marketplace platform that connects people in Canada to buy, sell, and trade goods and services. We provide the venue for these connections, but we are not involved in the transactions themselves. Users are responsible for arranging payments and exchanges.
How do I report a suspicious ad or user?
If you see an ad or a user that violates our policies, please use the "Report" button located on every ad and profile page. Provide as much detail as possible. Our moderation team reviews all reports and takes swift action to keep the platform safe.